Support
Coordination
Helping you navigate the NDIS, connect with services and achieve your goals.
At Dignity and Transition Support Services (DATSS), we understand that navigating the National Disability Insurance Scheme (NDIS) can sometimes feel overwhelming.
Understanding your NDIS plan, finding suitable providers, organising supports and knowing where to turn for assistance can be challenging. That's where our dedicated Support Coordination team comes in!
Our Support Coordinators work alongside you to help you understand your NDIS plan, explore your options, connect with suitable services and make informed decisions about the supports that best meet your individual needs.
At DATSS, we believe Support Coordination should be about more than organising services. It's about empowering you to take control of your NDIS journey, build confidence and achieve meaningful outcomes.
What Is Support Coordination?
An NDIS-Funded Service
Support Coordination is an NDIS-funded service that helps eligible participants understand, implement and make the most of their NDIS plans.
How a Coordinator Helps
A Support Coordinator assists you to identify suitable providers, coordinate services, address barriers and build your confidence in managing your supports.
Our Approach
Our approach is person-centred, collaborative and focused on your individual goals, preferences and circumstances.
You remain in control of your choices, and we're here to help you navigate the journey.
How Can DATSS Support Coordinators Help You?
Understanding Your NDIS Plan
NDIS plans can contain unfamiliar terminology, funding categories and support arrangements.
Our team can help you:
- Understand your NDIS plan and approved funding
- Identify the supports available within your plan
- Understand different funding categories
- Explore how your funding can be used
- Understand your rights and responsibilities
- Identify supports that align with your goals
- Build confidence in making decisions about your services
We explain information clearly and in a way that suits your individual communication needs.
Connecting You with the Right Providers
Finding suitable providers can take time, especially when you have specific support needs.
DATSS can assist you to:
- Find and compare disability support providers
- Connect with allied health professionals
- Explore suitable personal care and community supports
- Access occupational therapy, physiotherapy and speech pathology services
- Connect with behaviour support practitioners
- Explore Supported Independent Living (SIL) options
- Identify community programs and social opportunities
- Coordinate referrals and service enquiries
We respect your right to choose providers that best suit your needs, including providers outside DATSS.
Organising & Coordinating Your Supports
Managing multiple providers, appointments and services can sometimes become complicated.
Our Support Coordinators can help with:
- Coordinating services between providers
- Assisting with referrals and service agreements
- Supporting communication between your providers
- Helping establish appropriate support arrangements
- Identifying gaps in services
- Addressing difficulties with accessing supports
- Supporting continuity of care
- Monitoring whether your supports are meeting your goals
We work to help your services operate together effectively.
Building Your Confidence & Independence
Support Coordination is not just about organising services for you. It's also about helping you develop the knowledge, skills and confidence to make decisions and manage your supports more independently.
We can help you:
- Understand your available choices
- Develop confidence communicating with providers
- Learn how to access community services
- Build problem-solving skills
- Understand how to request changes to supports
- Develop confidence managing your NDIS arrangements
- Strengthen your ability to advocate for your needs
Our goal is to support you to feel informed, empowered and in control.
Exploring Housing & Living Arrangements
Finding suitable housing and living supports can be an important part of achieving independence.
Our Support Coordinators can assist participants to explore:
- Supported Independent Living (SIL)
- Individual living arrangements
- Specialist Disability Accommodation (SDA), where relevant
- Independent living options
- Appropriate daily living supports
- Housing-related assessments and referrals
- Transitions between accommodation arrangements
We work with participants, families, guardians and relevant professionals to explore suitable options based on individual needs and funding.
Supporting Participants with Complex Needs
Some participants experience additional challenges when accessing services or coordinating multiple supports.
Our team can assist with:
- Coordinating services for participants with complex support needs
- Working collaboratively with health professionals
- Supporting communication between multiple providers
- Identifying risks and barriers to service delivery
- Coordinating meetings with relevant stakeholders
- Supporting the implementation of agreed support arrangements
- Assisting with changes in circumstances
- Helping participants access appropriate specialist services
Where needs exceed the scope of Level 2 Support Coordination, we can assist with referrals to appropriately qualified specialist services.
Monitoring Your NDIS Plan & Progress
It's important to understand how your supports are working and whether they are helping you achieve your goals.
DATSS Support Coordinators can assist with:
- Monitoring the implementation of your NDIS plan
- Identifying unused or insufficient supports
- Reviewing progress towards your goals
- Recognising changing support needs
- Helping prepare for NDIS plan reassessments
- Gathering relevant reports and supporting information
- Communicating changes in circumstances to the NDIA
- Preparing required Support Coordination reports
We work with you to identify what is working well and where changes may be needed.
Assistance During Unexpected Challenges
Life doesn't always go according to plan. If your circumstances change or your support arrangements become disrupted, our team can help you explore appropriate solutions.
This may include:
- Responding to unexpected provider cancellations
- Identifying alternative support arrangements
- Assisting with urgent service referrals
- Coordinating communication between relevant providers
- Supporting transitions between services
- Helping address barriers to accessing essential supports
- Assisting with appropriate escalation pathways
Support Coordination is not an emergency response service, but we can help participants navigate service disruptions and connect with appropriate assistance.
Our Person-Centred Approach
At DATSS, we believe every participant deserves to be heard, respected and supported to make their own choices. Our Support Coordinators take the time to understand your circumstances, priorities, goals and preferences. We work collaboratively with you and, where you choose, your family, carers, guardians, advocates and other professionals. Our approach is built around:
Choice & Control
You have the right to choose your providers, supports and how you wish to achieve your goals.
Collaboration & Communication
We work with you and your support network to encourage clear communication and coordinated services.
Building Independence
We help develop your confidence and ability to understand and manage your supports.
Respect & Dignity
Your rights, preferences, privacy and individual circumstances are always respected.
Transparency & Trust
We provide clear information, explain your options and support informed decision-making.
Inclusion & Empowerment
We encourage meaningful participation in your community and opportunities to achieve your personal goals.
Why Choose DATSS for Support Coordination?
At DATSS, we understand that every NDIS journey is different.
Some participants are new to the NDIS and need help understanding their first plan. Others may have multiple providers, complex needs or changing circumstances that require additional coordination.
Our team is committed to providing compassionate, reliable and individualised Support Coordination that places your goals and choices at the centre of every decision.
We aim to make the NDIS easier to understand, reduce unnecessary stress and help you feel confident about the supports you receive.
Your NDIS plan. Your goals. Your choices.
Who Can Access Support Coordination?
Support Coordination is available to NDIS participants who have the relevant funding included in their NDIS plan.
DATSS provides Level 2 Support Coordination – Coordination of Supports, subject to availability and suitability.Level 2 Support Coordination focuses on helping participants understand and implement their plans, connect with providers, coordinate services and build their capacity to manage supports.
If you are unsure whether your plan includes Support Coordination, our friendly team can help you understand what to look for and discuss your options.
Independent Choice & Conflict of Interest
DATSS provides a range of disability support services, including Support Coordination and direct supports.
We recognise the importance of transparency and managing potential conflicts of interest.
Our Support Coordinators support participants to explore suitable providers and make informed choices without pressure to use DATSS services.
You always have the right to choose another provider, request alternative options or change providers.
Let's Make Your NDIS Journey Easier
You don't have to navigate the NDIS alone.
Whether you're starting your first NDIS plan, looking for new providers, experiencing changes in your support needs or wanting greater confidence managing your services, DATSS is here to help.
We proudly support NDIS participants across Ipswich, Ripley, Toowoomba and surrounding South East Queensland communities, subject to service availability.